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INTRODUCING
Our New Reservation System
INTRODUCING OUR NEW RESERVATION SYSTEM
We’re making an important update to our ticketing system that will help ease any stress or anxiety you may have had around seat availability. Starting now you will have guaranteed availability through our new reservation seating system. This ensures that you will always have a seat for the schedule you reserved – at that time, and at that place. No more overloaded buses, no more waiting for the next bus, and no more having to figure out alternate travel plans!
New Ticket Booking System
- Guaranteed seat (space) on the date and schedule booked
- Change your booking, easy as 1, 2, 3
- Provide agent assistance to book your trips
- Offer worry-free boarding
- Reduce time waiting in long lines
- Convenient purchasing/booking on mobile and/or desktop
- Now offer you the ability to use 2 different credit cards online
The following, time-stamped, guide will walk you through our new webstore experience. Please see the FAQ section at the bottom of this page for answers to frequently asked questions regarding our reservation system.
Get Answers
Frequently Asked Questions
Why is Martz Changing the Ticketing System?
Until now, Martz seat availability and boarding had been on a first serve basis. Non Commuters were able to select a date and time of travel, yet travelers could use the ticket earlier or later than originally planned. Commuter tickets were sold with no way to select a date or time of travel. This “open ticketing” system resulted in the following challenges:
- Customers waiting in long lines and arriving extra early
- Added stress of unknown space availability
- Overloaded schedules bumping customers to later departures
- Later than planned arrival times affecting your plans or even your employment
- Placing line markers as a way to hold space in line
New Ticket Booking System
- Guaranteed seat (space) on the date and schedule booked
- Change your booking, easy as 1, 2, 3
- Provide agent assistance to book your trips
- Offer worry-free boarding
- Reduce time waiting in long lines
- Convenient purchasing/booking on mobile and/or desktop
- Now offer you the ability to use 2 different credit cards online
- Apple / Google pay and online card management options
- Loyalty and Martz Credit visibility
- Improve holiday travel for commuters and non commuters
- Reduce your stress and improve quality of life
- Easily identify when schedule additions are needed
- … and much more
What if I need to change the date or time of my booked ticket?
Changing your booked ticket can be done by logging into your account on your mobile device, desktop or by calling a Martz Agent, 570-821-3800 during business hours.
*Booked tickets not changed prior to the date/time of selected will become null/void.
What if I cannot change my booked ticket in time?
Changing your booked ticket can be done by logging into your account on your mobile device, desktop or by calling a Martz Agent, 570-821-3800 during business hours.
*Booked tickets not changed prior to the date/time of selected will become null/void.
Do I need to print the booked trip?
You can present the QR code using your mobile device for scanning or print the QR code at home and present the printed ticket to the driver for scanning. Each schedule will have a unique boarding pass for this schedule.
What if the preferred date and time is not available?
In this case you will be required to select a different travel date to book your trip.
What if I arrive earlier, can I use my ticket if there is room on the coach?
Changing your booked ticket can be done by logging into your account on your mobile device, desktop or by calling a Martz Agent, 570-821-3800 during business hours.
What time should I arrive for boarding?
You must be in line ready to board at least 20 minutes prior to the scheduled departure time. Arriving later may result in the loss of your booked ticket.
Martz Rewardz
START EARNING POINTS TODAY
Martz Rewardz™ is a new reward program offered by the Martz Group where your loyalty is rewarded with points to be redeemed for your future Martz® travel.
Two easy ways to sign up:
- Call 570-821-3838
- See your local Martz Group ticketing agent
