All tickets are good in either direction. For package pricing, please click here.
Do I need to print my boarding pass for travel?
Your ticket can be scanned from the printed form, smartphone, and/or tablet.
If you choose the “E-mail to Mobile” option, this must be done for each individual boarding pass.
How long are my online purchases good for?
Party of Special’s = 30 days from departure date.
For E-ticket’s – valid for travel on any date and schedule within the expiration period. One way tickets are good for 90 days, and round trip tickets are good for 1 year.
For Curbside Express – These are valid only for the date you have selected.
Does an online purchase guarantee a seat on the bus?
You are encouraged to select a preferred travel schedule, but you are not guaranteed a seat on that particular departure. *Most locations board on a first come first serve basis. PLEASE BE IN LINE AT LEAST 20 MINUTES PRIOR TO ACTUAL DEPARTURE TIME, TO ENSURE YOUR TRAVEL PLANS ARE NOT DELAYED. We also recommend that you allow even more time during busy holiday travel periods.
*Only Casino trips and Curbside Express purchases are guaranteed a seat. These schedules are completely reservation based.
Are child, student, senior, or military discounts available?
All of these discounts may be purchased at our full service terminals, ID may be required.
What if I cannot use my online ticket purchase?
This depends on the type of ticket purchased online. Special fares such as Curbside Express and all Casino trips are both non-refundable and cannot be used on another day.
Full Fare and Party Fare Etickets purchased from Martz may be used for another travel date within the expiration period, no extra steps are needed:
One way = 90 days
Round trip = 1 year
Party of fares = 30 days
For Martz Eticket refund requests please see our refund page for further instructions click here.
Which schedule can I use my ticket on?
If you select to purchase a commuter package you will not be asked to pick a schedule. You are able to use your ticket on any one of our schedules for the origin and destination you selected.
How can I reserve seats?
Not all online purchases result in an automatic seat reservation. In the industry most schedules are first come, first serve. The exceptions are Casino trips and Curbside Express, which allow the customer to choose their seat on the bus after completing the purchase.
What is your snow policy?
National Coach Works, Inc. of Virginia will make a determination on the operation of its motor coaches during inclement weather based upon weather forecasts, road conditions, and closings of schools/government offices. The final decision as to the disposition of commuter motor coaches rests with the management of National Coach Works, Inc. of Virginia. NCW commuter buses will not operate anytime the Federal Government totally shuts down. In the case of a liberal leave policy for government employees, National Coach Work’s management will make a final determination/decision. In the event of snow/inclement weather in the early morning, we will make an announcement on B101.5 WBQB as well as send out our email notification from our website bulletin board. If the Federal Government delays the opening of the Federal Government offices, commuter buses will delay their start to mirror the Federal office opening delay. Example – Federal offices are on a 2 hour delay, our commuter buses will be on a 2 hour delay. In the event snow/inclement weather starts during the day and the Federal Government’s Office of Personnel Management (OPM) decides to shut down, we will start operating commuter buses within ten minutes after the Federal Government shuts down. Coaches will operate their normal route through town and stop at the 610, 17, 3, and 208 commuter lots as required by the passengers. Also, the Army-Navy and Fern stop will be the last stop for all coaches returning to the Fredericksburg area. Upon notification of any early closings due to snow or other severe weather conditions, National Coach Works will contact the conductors. PLEASE DO NOT CALL THE MARTZ FREDERICKSBURG OFFICE. We do not have enough lines to cover all the calls that come in. Check the message board or contact your conductor to find out the snow or severe weather status. We are here to make your commute as pleasant as possible. Please feel free to contact your conductor with any comments and he/she will forward them to us.