Martz Bus is proud to offer sightseeing tours staffed by our friendly, knowledgeable travel professionals! Explore and learn about the city you’re in, or travel to new destinations where the common themes of fun, leisure and learning abound! We can take you on the best trip you’ll ever have!
Does Martz Have a Cancellation or Refund Policy For Tours?
Yes. For single day trips, we require notice of cancellation 30 days prior to the trip. If you cancel after the 30 days, we need to sell your ticket in order to issue a refund.
For multi day trips, we require notice of cancellation 30 days prior to the trip, unless there are hotel and ticket fares involved. If Martz has had to purchase any tickets or paid for hotel rooms in advance, then we would need to sell your ticket in order to issue a refund.
Alternatively, if it ever becomes necessary for Martz Trailways to cancel an excursion, the full price will be refunded.
CAN A PERSON BE DENIED TRAVEL?
Yes, Martz reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs or who is incapable of taking care of him/herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers, or who refuses to comply with any lawful rule or regulation of the carrier. Such persons may be removed from the bus at any usual stopping place or at such other place as the driver may select. In event of such removal, the liability of the carrier shall not exceed the amount of the fare paid by the passenger.
Exception: This rule does not apply to persons who are ill and accompanied by an attendant or nurse.
IS SMOKING ALLOWED ON THE BUS?
No. Federal law does not permit smoking on buses, including e-cigarettes.
When is Payment Due for My Trip?
For single day trips, payment in full needs to be made within 5 business days of your booking.
For multi day trips, a $50 deposit is required with any booking and payment in full needs to be made 2 weeks prior to departure of trip.
MAY I LISTEN TO MUSIC ON DEVICES?
Yes, music devices and other electronic equipment are welcome on the bus when used courteously with other travelers. Music devices must be used with headphones and played at a low enough volume so as not to disturb other passengers or distract the bus driver. This is simply a matter of common courtesy that we must enforce for the comfort and safety of other passengers and the bus driver.
MAY I USE MY CELL PHONE ON THE BUS?
Yes, but as a courtesy to other passengers, we prefer that you do not use your cell phone while traveling on the coach. Your cellphone should be set to vibrate. If you must use your cell phone, please limit your use to brief necessary calls only, and use it in a manner that does not interfere with other passengers or create a distraction for our driver. If your cell phone use disturbs other passengers or the driver, or if your cell phone continues to ring, the driver may ask you to turn off your cell phone. It is our goal to provide all of our passengers with the ability to rest comfortably and enjoy a safe and quiet ride while traveling with Martz.