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Terms and Conditions

Terms and Conditions

Martz Tickets

Martz non-refundable tickets may be purchased from Martz locations, agencies and/or online at www.martbus.com. Sales include a $4 processing fee per traveler. Travelers must use tickets booked for the date and time selected or may reschedule to a new date and time, in these cases a change of itinerary fee may be required. Failure to use or reschedule your trip prior to the chosen departure date and time, will result in loss of the value of the ticket. The unauthorized resale and/or sharing of tickets is strictly prohibited. Credit card chargebacks or fraudulently reporting may result in loss of future travel on all Martz Group services. Martz Group is not responsible for lost or stolen tickets.

 

Martz Credits

All Martz tickets are non-refundable. A customer service credit may be applied to your Martz Account for future use upon request. Fully unused tickets will be credited less a $7.50 per person processing fee. Partially used tickets/packages will lose any discount before a credit is applicable. The purchase price less the full fare one way value for each used ticket and applicable fee will determine if a credit can be applied for future use.

 

Martz Boarding

Customers must present a QR code on an electronic device or a printed ticket (printed single-sided). Customers purchasing from a Martz Agent will receive a paper ticket to present to the driver during boarding. Adult Travelers 16 and older must a valid photo ID, Martz Group Team Members may require proof of ID at any time during travel. Customers must be ready to board 20 minutes prior to the reservation boarding.

 

Martz Travel

Departure dates and times are subject to change without notice. Martz Group is not responsible for delays caused by conditions beyond its control including, but not limited to, breakdowns, equipment failure, accidents, traffic or weather. Martz Group shall not be liable for, and expressly disclaims responsibility for, any loss, damage, delay or expense arising as a result of such condition. Martz Group Team Members will be happy to make accommodations for elderly or passengers with a disability. All other* seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic. *Select Casino/Specials may offer seating assignments during purchase.

 

Martz Rewardz Program

We may add to and/or change the Martz Rewardz program Terms & Conditions at any time.  Modifications could include but are not limited to:

  • Changing the number of points you can earn for spending
  • Changing the number of points required to get rewards
  • Imposing caps and/or fees on earning and/or using points
  • Increase annual and/or other program fees
  • Cancel rewards

We may cancel the program at any time, providing you with a 60 day notice. You will not earn any additional rewards and you must redeem your current rewards balance within the the 60 day period or forfeit them. Once the 60 day period has passed, you’ll no longer be able to use points. When you use points to get rewards, you release Martz Group and all of its affiliates from liability for your use of points, for the reward and how you use it, and for your participation in the program.

COVID Safety

Until further notice, Customers are required to wear face masks while boarding, during travel, and exiting the coach. Drivers must wear face masks during customer interactions and will have the option to remove masks during travel to ensure the safe operation of the vehicle. Seats 1 & 2 (Door Side) are blocked to provide 6′ distance between patrons and drivers for everyone’s safety.

 

ADA Pre-Reserved Seats

Until further notices, seats 1, 2, 5 & 6 and seating areas for ADA Wheelchair Lift (seat numbers vary by model) are pre-reserved for the elderly and passengers with a disability. Martz is required by law to make these seats available upon request, this includes Curbside and Casino special fares.

 

ADA Assistance

Please let our staff know how we can assist the day of your travel. If you would prefer to call ahead, please call a Martz Agent at 570 821 3800.

 

ADA Service Animals ONLY

ADA service animals individually trained to do work or perform tasks for the benefit of the individual with a disability will be permitted to travel. The service animal must be under the control of the owner at all times and must not pose a direct threat to the health or safety of others. Service animals must ride within the customer’s space, service animal may not travel in aisle or occupy a seat. The Martz Group reserves the right to refuse passage to any animal that poses a threat to the health and safety of other customers or personnel.

While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA and therefore will not be permitted travel.

 

Luggage / Baggage / Personal Belongings

Passengers shall be responsible for their own personal property and baggage. Martz Group assumes no responsibility for lost, stolen or damaged luggage, baggage, excess baggage and/or personnel property. This applies to items stored BOTH in the luggage bays and/or inside the passenger cabin. We strongly recommend labeling items with your name and contact number. It is the passenger’s responsibility to claim luggage during transfers and final destination. We recommend using a sturdy container for your items, and reserve the right to refuse any items not properly prepared for travel within the luggage bay areas. Please keep items of value with you at all times, including electronics and prescription medications.

Prohibited Items: A list of prohibited item can be found here. Please note the term checked refers to luggage stored in bays, carryon refers to items in the passenger cabin of the motor coach. Martz reserve the right to refuse to transport luggage containing prohibited items. Passengers found to be traveling with prohibited items may be requested to remove said items. Failure or refusal to do so may result in the passenger being refused transportation without refund or reschedule options. Martz retains the right to open and inspect items stored in luggage bay and/or carry-on bags its discretion.

Oversized (exteriors dimensions over 62 inches adding length + width + height) and overweight bags (over 50 lbs.) must be sent via Package Express, shipping charge will apply. The maximum weight of all luggage to be transported shall be no more than 50lbs per bag or 22 kilos. The maximum number of pieces permitted shall be 1 per traveler. An excess baggage fee of $20 will apply for the 2nd bag and 3rd bag, starting with the 4th bag passengers will be required to use Package Express and fees will be based on weight. Martz Group offers a Lost and Found courtesy service to assist in recovering lost items for your convenience, to register a lost item call 570-821-3866.

 

Children under 2 Travel FREE

Children 0 months to 23 months, do not require a ticket to travel but must be secured in the parent/guardian’s lap for the duration of the trip. Limit one free child per adult full fare ticket. Parents are welcome to purchase a ticket if they would prefer child to ride in a car seat. In these cases it is parent/guardian’s responsibility to install car seat according to manufactures specifications.

 

Unaccompanied Child

Martz Group requires minors to be at least 16 years old to travel without an adult, photo ID may be required.

 

Limitation of Liability

Martz Group is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.

 

Smoking and Alcohol Consumption is PROHIBITED

This includes the use of electronic simulated smoking materials, e cigarettes, and smokeless cigarettes. Passengers are not permitted to consume or bring alcoholic beverages on board.

 

Objectionable Passengers

Martz Group shall have the right refuse transport or shall have the right to remove a passenger from the motor coach at any point due to reasons of health and security, conduct that is disorderly, offensive, abusive, illegal, and violent or interferes with the duties of the driver. Such persons may be removed from the bus at any usual stopping place or at such other place as the Driver may select. In the event of such removal, the liability of the carrier shall not exceed the amount of the fare paid by the passenger.

 

Cell Phone & Electronic Device Policy

Cell phones should be set to vibrate and we ask that you limited use to brief and necessary calls only. Cell phones usage must not interfere with other passengers or create a distraction for the Driver. If your cell phone disturbs others and/or continues to ring the Driver may ask you to turn off your cell phone. Music devices and other electronic equipment are welcome on the coach when used courteously with other travelers. Headphones are required and the volume must be low enough so as not to disturb others around your or distract the Driver.

 

Cash Fares

Drivers can only charge the full fare rate after ticketing hours. Customers must have exact fare for the Driver to board the bus. Martz Drivers do not carry change.

 

Terms and Conditions Subject to Change

The Martz Group reserves the right to change the terms and conditions at any time by updating this posting. We recommend visiting this page from time to time to review the current terms as they are binding.